GoAutomate — Chmielna 10, 00-020 Warszawa, Poland
Plain-language summary: By hiring us you agree to these terms. We build the workflow you approved, deliver it digitally within 5–7 business days, and charge the agreed fixed price via Stripe. You get a full refund if you cancel within 48 hours before work starts. After delivery the workflow is yours.
These Terms of Service ("Terms") form a legally binding agreement between you ("Client", "you") and GoAutomate, a business registered at Chmielna 10, 00-020 Warszawa, Poland ("GoAutomate", "we", "us"). By submitting a project enquiry, approving a written scope, or making a payment, you confirm that you have read, understood, and agree to be bound by these Terms.
If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
These Terms apply to all services purchased through goautomate.work or agreed via email correspondence. Our Privacy Policy and Refund Policy are incorporated by reference and form part of this agreement.
GoAutomate designs and builds custom automation workflows that connect third-party software tools and eliminate manual data-entry tasks for businesses. All services are delivered digitally — no physical goods are shipped or provided at any time.
We offer the following standard packages. Prices shown are starting points; the exact price for your project is confirmed in the written scope sent before payment.
One automation workflow, up to 2 tool integrations, 5–7 business day delivery, 30-day support.
Up to 3 workflows, up to 5 tool integrations, error handling, 5–7 business day delivery, 60-day support.
Unlimited workflows, custom API development, full documentation, priority delivery, 90-day support.
Ongoing monitoring, break fixes, minor adjustments. Monthly subscription, cancel any time.
Unless the written scope states otherwise, each project includes:
The following are not included unless explicitly agreed in writing:
Standard delivery: 5–7 business days from the date payment is received and all required access credentials have been provided by the Client.
All services are delivered digitally via email to the address provided at the time of purchase. The delivery clock starts on the later of: (a) the business day on which payment is confirmed by Stripe, or (b) the business day on which we receive all access credentials and information necessary to begin work (see Section 6).
"Business days" means Monday to Friday, excluding Polish public holidays. If a delivery deadline falls on a non-business day, delivery will occur on the next business day.
A project is considered delivered when we send you all of the following by email:
Delivery is deemed complete upon sending — it is not conditional on the Client reviewing or responding to the delivery email. If you have not received a delivery email within 7 business days of payment, please check your spam folder and then contact us at support@goautomate.work.
If the Client fails to provide required access or information within 5 business days of our request, the delivery timeline is extended by the same number of business days as the delay. We will notify you by email if your project is being held pending information. Persistent delays (over 30 calendar days) may result in project cancellation; in such cases our standard refund policy in Section 5 applies.
If you request changes to the agreed scope after payment, we will pause work, assess the impact, and send a revised scope and price by email. Work resumes only on written approval of the revised scope. Revised scope changes do not affect the 48-hour refund window, which is tied to the original payment date.
20–30 minutes. We map your tools and the workflow you want automated.
Sent within 24 hours of the call. Fixed price, no surprises.
Full payment upfront. Delivery clock starts once access is received.
5–7 business days. Access, walkthrough notes, and instructions sent to your inbox.
All prices are quoted in US dollars (USD) and are exclusive of any applicable taxes (including VAT) unless explicitly stated otherwise. The final price for your project is confirmed in the written scope sent before payment is requested. We reserve the right to update our standard package prices at any time; price changes do not affect projects where a scope has already been approved.
Full payment is required before work begins. We do not offer payment in instalments unless this has been explicitly agreed in writing for Enterprise projects. Upon receipt of payment, we will send a payment confirmation and tax invoice to the email address associated with your Stripe transaction.
Payments are processed securely by Stripe, Inc. We do not store, handle, or see your card details. Charges will appear on your bank or card statement as GOAUTOMATE.WORK. By submitting a payment you also agree to Stripe's Terms of Service.
If a payment fails, your project will not be started. If you initiate a chargeback or payment dispute with your bank or card provider without first contacting us to resolve the issue, we reserve the right to (a) suspend any active work, (b) revoke access to delivered materials pending resolution, and (c) recover any costs incurred by the chargeback. We ask that you contact us at support@goautomate.work before raising a dispute — we will always work with you to find a fair resolution.
All transactions are billed in USD. Your bank or card provider may apply a currency conversion fee if your account is held in a different currency — this is outside our control. Clients within the European Union may be subject to applicable VAT under local rules. Where VAT applies, it will be added to the invoice total and stated separately.
The Maintenance plan is billed monthly on the same calendar day as the original subscription start date. Subscription payments are processed automatically by Stripe. You can cancel your Maintenance subscription at any time by emailing support@goautomate.work — cancellation takes effect at the end of the current billing period and no further charges will be made. No partial refunds are issued for unused days within a billing period.
Full refund available within 48 hours of payment, provided work has not yet started. After work has started, refunds are assessed on a case-by-case basis as described below.
You are entitled to a full refund if you cancel your order by emailing support@goautomate.work within 48 hours of the payment timestamp shown in your Stripe receipt, and we have not yet started work on your project. To exercise this right, include your name, the email address used for payment, and your Stripe transaction ID or receipt number.
Refunds are processed back to the original payment method within 5–10 business days, depending on your bank or card provider. Stripe's processing fees (typically 2.9% + $0.30) may be deducted from the refund amount as these are non-recoverable from Stripe.
Once we have begun work on your project — which typically happens within 1 business day of receiving both payment and any required access credentials — the 48-hour full refund window closes. After that point:
Monthly Maintenance subscriptions may be cancelled at any time. No refund is given for the current billing period already paid. Cancellation prevents future charges only.
Refunds are not available where: (a) the scope was delivered as agreed and you simply changed your mind; (b) the Client's failure to provide access or information caused the project to stall; (c) the Client requested changes beyond the original scope after delivery.
To request a refund, email support@goautomate.work with the subject line "Refund Request — [your name]". For the full standalone refund policy, see refunds.html.
To allow us to deliver your project on time and as agreed, you agree to:
You confirm that you are authorised to grant GoAutomate access to the systems and accounts involved in the project, and that doing so does not violate any third-party terms of service.
Upon receipt of full payment and delivery of the project, GoAutomate assigns to the Client all rights, title, and interest in the custom automation workflows, configurations, and code written specifically for that project. You are free to use, modify, copy, or transfer the delivered work without restriction and without any ongoing royalties or fees payable to GoAutomate.
GoAutomate retains ownership of any general-purpose methodologies, frameworks, templates, pre-built components, and know-how developed prior to or independently of your project. Where such materials are incorporated into your deliverable, we grant you a perpetual, irrevocable, royalty-free licence to use them as part of the delivered work.
The automation workflows we build typically connect third-party platforms (such as Shopify, HubSpot, QuickBooks, Mailchimp, Google Workspace, Slack, etc.). Your right to use those platforms is governed entirely by your agreement with those providers. GoAutomate makes no representations about the availability, continuity, or terms of any third-party service.
Unless you request otherwise in writing before project start, GoAutomate reserves the right to describe the general nature of the project (e.g., "connected Shopify to QuickBooks for an e-commerce client") in our portfolio or marketing materials. We will never disclose your name, logo, or commercially sensitive details without your written consent.
Both parties acknowledge that in the course of the project, each may receive confidential information about the other's business, systems, customers, or processes ("Confidential Information").
Each party agrees to:
These obligations do not apply to information that: (a) is or becomes publicly available through no breach of these Terms; (b) was already known to the receiving party without restriction; (c) is independently developed without reference to the Confidential Information; or (d) must be disclosed by law or court order.
GoAutomate's handling of your personal data is governed by our Privacy Policy, which forms part of this agreement.
Important: Our total liability to you in connection with any single project is limited to the fees actually paid for that project. We are not liable for indirect, consequential, or loss-of-profit damages.
To the maximum extent permitted by applicable law, GoAutomate's total aggregate liability to the Client for any and all claims arising out of or in connection with a specific project — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees paid by the Client for that project.
GoAutomate shall not be liable, under any circumstances, for:
Automation workflows depend on the APIs and features of third-party tools. These platforms change their APIs, rate limits, and feature sets without notice. GoAutomate is not responsible for workflows that break because a third-party platform has changed its interface or API after delivery. Such fixes are covered under the Maintenance plan (Section 2.1) or can be quoted separately.
Nothing in this Section 9 limits or excludes any liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or any rights you have as a consumer that cannot be contractually waived.
GoAutomate warrants that the delivered workflow will function materially as described in the approved written scope for a period of 30 days (Starter), 60 days (Professional), or 90 days (Enterprise) from the delivery date ("warranty period"), provided that:
If a defect covered by this warranty is reported within the warranty period, we will fix it at no additional charge within a reasonable time.
Except as expressly stated in Section 10.1, all services are provided "as is" and "as available" without any warranty of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that any automation workflow will be free of interruptions or errors caused by third-party systems.
You may cancel a one-time project at any time by emailing us. Cancellations are subject to the refund terms in Section 5. Once a project has been fully delivered and the Client has received access to all deliverables, the service is complete and these Terms remain in force only with respect to provisions that survive termination (see Section 11.3).
We reserve the right to terminate any project and refund the unused portion of fees if:
The following sections survive termination or expiry of these Terms for any reason: Section 7 (Ownership and IP), Section 8 (Confidentiality), Section 9 (Limitation of Liability), and Section 12 (Governing Law and Disputes).
These Terms are governed by and construed in accordance with the laws of Poland (Polish law), without regard to its conflict-of-law principles. The courts of Warsaw, Poland shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, subject to the paragraphs below.
We prefer to resolve disputes without litigation. If you have a complaint or dispute, please contact us first at support@goautomate.work. We will make a genuine effort to resolve the issue within 14 days of receiving your written complaint.
EU consumer rights. If you are a consumer resident in the European Union, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Our email address for ODR purposes is support@goautomate.work.
Nothing in this section affects any statutory rights you have as a consumer that cannot be contractually excluded.
We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will take reasonable steps to notify active clients by email before the changes take effect.
The Terms in effect at the time your payment is received govern your project. Updated Terms apply to new projects initiated after the update date.
If you disagree with a change to these Terms, your remedy is to not place new orders. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
For questions, complaints, or legal notices relating to these Terms, please contact us: