GoAutomate — Chmielna 10, 00-020 Warszawa, Poland
Short version: Cancel within 48 hours of paying (and before we start work) for a full refund, no questions asked. After we start, we review case by case. Once delivered as agreed, the service is complete. Contact support@goautomate.work and we'll sort it out.
This Refund Policy applies to all one-time project packages (Starter, Professional, Enterprise) and the monthly Maintenance subscription purchased from GoAutomate at goautomate.work or agreed via email. All prices are in US dollars (USD). Payments are processed by Stripe, Inc. and appear on your statement as GOAUTOMATE.WORK.
Because our services are delivered entirely digitally via email — no physical goods are shipped — refund eligibility is determined by how far into the work we are at the time you request a refund. The three situations are: before work starts (full refund), after work starts but before delivery (case-by-case), and after delivery (no refund, but we'll fix issues under warranty).
| When you request | Work status | Outcome |
|---|---|---|
| Within 48 hours of payment | Not started | Full refund |
| Within 48 hours of payment | Already started | Case by case |
| After 48 hours — before delivery | In progress | Case by case |
| After delivery | Delivered as scoped | No refund |
| After delivery — defect reported | Delivered, issue found | Free fix first |
| Maintenance — cancel anytime | Subscription active | No pro-rata refund |
Find your situation below. Each card shows what applies and what to do next.
You are entitled to a full refund if you cancel within 48 hours of the payment timestamp shown on your Stripe receipt, provided work has not yet started.
The 48-hour window is measured from the exact time Stripe records your payment — not from when you received the receipt email or when we acknowledged your order. Check your Stripe receipt for the precise timestamp.
"Work has not started" means we have not yet begun building, scripting, or configuring any part of your automation workflow. In practice, we generally start work on the first business day after receiving payment and any required access credentials. If you are unsure whether work has started, email us — we'll tell you honestly.
When work has started but the project has not yet been delivered, we assess each request individually. There is no fixed formula, but here is how we think about it:
| Approximate work completed | Likely outcome | Notes |
|---|---|---|
| Less than 20% | Large partial refund or full refund | Very little work done; most fees returned |
| 20% – 60% | Proportional partial refund | Reflects work completed to date |
| More than 60% | Small partial refund or none | Significant work completed; minimal return likely |
| Delay caused by Client | Reduced or no refund | Missing credentials or non-responsiveness extends timeline at Client's risk |
We will always explain our assessment in writing before processing any partial refund. If you disagree with our assessment, see Section 10 on Disputes.
Refunds are not available in the following situations. Please read these before purchasing.
The Maintenance plan ($79/month) is a month-to-month subscription billed automatically by Stripe on the same calendar day each month.
All payments are processed by Stripe, Inc. When a refund is issued, Stripe's transaction fees (typically 2.9% + $0.30 per transaction) are non-recoverable — Stripe does not return these fees to us on a refund. In most cases we absorb this cost ourselves. However, for partial refunds or in cases of chargebacks, the Stripe processing fee may be deducted from the amount returned to you. We will always state the exact amount you will receive before processing.
Please contact us before raising a chargeback with your bank. Chargebacks result in automatic fees, freeze the project, and take weeks to resolve. We respond to refund requests within 1 business day and will always work with you directly to reach a fair outcome faster.
Once we confirm a refund is approved, here is what to expect:
Send to support@goautomate.work with your name and Stripe receipt. See Section 9 for exactly what to include.
We confirm whether the refund is approved, the amount, and any deductions (e.g. Stripe fees on partial refunds). You'll have this in writing before anything is processed.
Refunds are processed back to the original payment method used at checkout. We cannot refund to a different card or account.
Stripe processes refunds within 5–10 business days. The exact timing depends on your bank or card provider. Some banks post refunds faster; some take the full 10 days.
You will receive a Stripe refund confirmation email automatically once the refund is initiated. If you do not receive this within 2 business days of our confirmation, please check your spam folder and then contact us.
Email support@goautomate.work with the subject line "Refund Request — [Your Name]" and include the following:
Hi GoAutomate team,
I would like to request a refund for my recent purchase.
Thank you,
[Your name]
We will reply within 1 business day (usually the same day) confirming receipt and letting you know the outcome. You do not need to provide a reason to qualify for a refund within the 48-hour window — but it helps us improve if you do.
We genuinely want to sort out any problem quickly and fairly. If you are unhappy with our response to your refund request, here is the escalation path:
These Terms and this Refund Policy are governed by Polish law. The courts of Warsaw, Poland have jurisdiction. Nothing here removes any statutory rights you have as a consumer that cannot be contractually limited.
For all refund requests and billing questions, contact us directly. We respond to every email within 1 business day.
Use subject: "Refund Request — [Your Name]" for fastest routing.